Security in bars and clubs is not about how much it will cost you, but rather how much it will save you. Venue operators face new challenges in mitigating consumers’ fears of contracting the virus in crowded environments with the need for viable operations. Robert predicts that better trained security will be needed in the future—not just for de-escalation but also about how to facilitate mutual respect and civility towards one another.
Robert Pomplun is Chief Industry Consultant, Education Developer, and Coordinator at Serving Alcohol Inc. He developed a curriculum to provide protocol for bartenders, servers and security staff members in hospitality venues.