Case studies

Orlando, Florida’s Rideshare Hubs 

Efficient Egress at Closing Time in Downtown Orlando
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Downtown Orlando launched a Rideshare Hub Pilot program to coordinate safe rides home at closing time. Prior to the pilot, people wandered at closing time, unaware of where to best grab a late-night bite, where they could use the restroom and where the best place was to pick-up their rideshare. Two rideshare hubs are now in operation on Fridays and Saturdays from midnight to 3:00 a.m. The six-month pilot program received a six-month extension, resulting in operation between May 2019 - May 2020.

The hubs are strategically located and designed for easy ingress and egress of vehicles as well as walkable from anywhere downtown. The hubs not only centralize where nightlife patrons pick up their Lyft or Uber ride, but also include food trucks, public restrooms and dedicated security. The creation of the hubs have addressed closing time issues like crowd surge, disorganization of various modes of transport and pedestrian safety.


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